Publicidad y comunicación organizacional

La innovación tecnológica ha revolucionado el mundo de la Comunicación a pasos agigantados, y lo sigue haciendo sin receso. La aparición de estrategias publicitarias aplicables a nuevos soportes, la tendencia hacia diseños comunicativos basados en la creatividad, las emociones, la interacción receptiva y la transmedialidad, así como la necesidad de controlar un entorno de sobreinformación, han provocado el replanteamiento del Periodismo, la Publicidad y las Relaciones Públicas, y también la aparición de perfiles profesionales y modelos de discurso alternativos en estos ámbitos. En este libro se recogen reflexiones y experiencias de autores que radiografían esta realidad, conscientes de estar inmersos en un fenómeno vivo y cambiante ante el que no cabe mostrarse indiferente. En definitiva, se trata de aportaciones que persiguen la adaptación de las profesiones comunicativas a los nuevos tiempos, marcados principalmente por el avance tecnológico y la crisis económica actual. Tanto el capítulo de Arrojo como el de Benítez, Armenteros & Lado hablan de la interactividad al servicio del marketing, es decir, de la eclosión de narrativas persuasivas que favorecen la circulación del mensaje publicitario a través del entretenimiento y la participación del receptor. La movilidad y la eliminación de las barreras de espacio y tiempo están condicionando también la labor de los publicistas. El mobile advertising, a falta de probar su eficacia, está abriendo el camino hacia nuevos discursos, cimentados principalmente en la viralidad, según recogen tanto Belmonte como Martínez García o Toledano. Beriain, Fondevila & Sierra, por su parte, formulan una comparativa entre la publicidad de diarios on line nacionales y extranjeros. Pero en este escenario interactivo y multipantalla, donde la información se nos escapa de las manos, es imprescindible controlar, más si cabe, el mensaje, puesto que la frecuencia de las consultas y el nivel de confianza en internet han crecido de manera inconmensurable en los últimos años. En este sentido, Baroni & Merino proponen analizar la información que encontramos en la red sobre fármacos, si bien González Peláez centra su estudio en la gastronomía. En la misma línea, pero desde otra óptica, Casal & Busto apuestan por la mediación de las Relaciones Públicas como transmisores de información fiable e impulsores de una imagen positiva de organizaciones o entidades. Así, Porcu ofrece una aclaración conceptual sobre lo que significa el término Comunicación Integrada Corporativa desde una perspectiva multidimensional, mientras que Villagra y Robles intentan dar respuesta a si las comunicaciones de marketing, inmersas en un entorno multimedia, tienden hacia las comunicaciones integradas de marca. En relación con las Redes sociales digitales, tanto Delponti como Monserrat-Gauchi plantean dos estudios de caso que ponen el acento en el valor de dichas redes como herramienta de testeo sobre el consumidor y, por tanto, sobre la eficacia de las Relaciones Públicas 3.1. Desde un punto de vista más psicológico, Vargas da las claves para lograr un liderazgo consciente en la comunicación persuasiva mediante lo que él llama los caminos mindfulness (técnicas de atención plena). En el libro, también hay autores que buscan un acontecimiento pasado para aplicarlo a los nuevos tiempos. Es el caso de García López, que afirma que la estrategia creativa del humor está en declive en la publicidad española, o Guerrero, que se pregunta si la utilización de celebrities en la fotografía publicitaria es rentable hoy en día. También resulta interesante la exposición de Ramos & Gordillo, quienes examinan la publicidad de la época de la Transición española como espejo para plantear los problemas actuales del sistema publicitario; o la de Rodríguez Centeno, que se remonta a los primeros años del Cine mudo de Hollywood. La aportación de Rodríguez Cuadrado aporta novedosas técnicas para mejorar la imagen exterior de España a través de la Publicidad. Todos estos cambios han potenciado el lenguaje publicitario emocional en detrimento del racional, según argumenta Merino Bobillo, y la aparición de nuevos perfiles profesionales, como se describe en el capítulo escrito por Martínez Sáez, Amiguet & González Solaz. Estos autores, igual que Ortega & Becerra, se cuestionan si esta nueva realidad laboral está presente en la formación universitaria, mientras que Barberá & Cuesta colocan a EE.UU. como referente. Y es que, como refleja el artículo de Rendón & Ortega Carrillo, trabajar desde la Educación con las herramientas web 2.0 como recurso educativo pueda dar interesantes frutos, en este caso, abrir un diálogo colaborativo entre dos culturas. En el capítulo de García-Lavernia encontramos una sugerente reflexión sobre la denominada cultura light, como ejemplo de comunicación persuasiva. Y en el trabajo de Linares, una apuesta por la transmedialidad y la transcursividad llevadas al terreno de la práctica artística. El análisis del discurso político que presenta Pardiñas o el grado de interacción entre ciudadanos y parlamentos a través de internet que miden Pineda & Castañeda también ponen de manifiesto que la comunicación persuasiva busca su horizonte en la interactividad, en nuevas plataformas y en mensajes que emocionen. Y, en medio de este universo, a veces desconcertante, los profesionales del Periodismo, la Publicidad y las Relaciones Públicas no podemos quedarnos de brazos cruzados.

The Routledge Companion to Advertising and Promotional Culture provides an essential guide to the key issues, methodologies, concepts, debates, and policies that shape our everyday relationship with advertising.

The book contains eight sections:

Historical Perspectives considers the historical roots and their relationship to recent changes of contemporary advertising and promotional practice.

Political Economy examines how market forces, corporate ownership, and government policies shape the advertising and media promotion environment.

Globalization presents work on advertising and marketing as a global, intercultural, and transnational practice.

Audiences as Labor, Consumers, Interpreters, Fans introduces how people construct promotional meaning and are constructed as consumers, markets, and labor by advertising forces.

Identities analyzes the ways that advertising constructs images and definitions of groups — such as gender, race and the child — through industry labor practices, marketing, as well as through representation in advertising texts.

Social Institutions looks at the pervasiveness of advertising strategies in different social domains, including politics, music, housing, and education.

Everyday Life highlights how a promotional ethos and advertising initiatives pervade self image, values, and relationships.

The Environment interrogates advertising’s relationship to environmental issues, the promotional efforts of corporations to construct green images, and mass consumption’s relationship to material waste.

With chapters written by leading international scholars working at the intersections of media studies and advertising studies, this book is a go-to source for those looking to understand the ways advertising has shaped consumer culture, in the past and present.

Organizations, Communication, and Health focuses on theories and constructs of organizational communication and their relationship to health. The goal of the volume is to offer a current picture of organizational and organizing processes and practices related to health.

Research in the area of health communication has expanded in recent years, and this research has advanced understandings of campaigns, patient/provider interactions, and social support. However, a gap in the area of health, organizations, and organizing processes emerged, a niche this volume fills. It does so by having chapters identify an organizational theory or organizing process and how aspects of that theory relate to health. Chapters discuss how to marry theory to practice and the other factors (e.g., organizational structure, role, occupation, industry, or environment) that need to be considered in the process of utilizing the theory in organizations.

This volume, aimed at advanced undergraduate and graduate students studying health communication, as well as health professionals, provides useful theory and practice related the organizations and health, and issues a call for further theorizing on the practice of health communication in organizations.

Effective communication in business and commercial organizations is critical, as organizations have to become more competitive and effective to sustain commercial success.

This thoroughly revamped new edition distils the principles of effective communication and applies them to organizations operating in the digital world. Techniques and processes detailed in the book include planning and preparing written communication, effective structures in documents, diverse writing styles, managing face-to-face interactions, using visual aids, delivering presentations, and organising effective meetings. In every case the authors consider the potential of new technology to improve and support communication.

With helpful pedagogical features designed to aid international students, this new edition of a popular text will continue to aid business and management students for years to come.

Reputation Management is a how-to guide for students and professionals, as well as CEOs and other business leaders. It rests on the premise that reputation can be measured, monitored, and managed. Organized by corporate communication units including media relations, employee communication, government relations, and investor relations, the book provides a field-tested guide to corporate reputation problems such as leaked memos, unfair treatment by the press, and negative rumors, and focuses on practical solutions. Each chapter is fleshed out with the real-world experience of the authors and contributors, who come from a wide range of professional corporate communication backgrounds.

Updates to the third edition include:

Global content has been incorporated and expanded throughout the book, rather than being restricted to only one chapter.
Opening vignettes, examples, and case studies have been updated in each chapter.
Additional case studies and examples with an international focus have been added.

Strategic Public Relations Management features an applied approach to evidence-based, strategic public relations management. It emphasizes understanding audiences through research and demonstrates success through quantitative evaluation methods. The volume presents a scientific approach that helps future and current practitioners understand and communicate the value of public relations to others, using performance metrics to demonstrate return on investment.

New to the third edition:

New examples on the effective use of digital communication and online research tools;

Updated guidance on researching using digital tools and social media;

New examples that provide a more accessible pathway to real-world application.

In addition to these new features, the book covers:

Creating a framework for planning;

Up-to-date research tools and how to develop a research plan;

Gathering useful data for strategic guidance;

Real-world examples that provide readers with realistic cases and situations;

Applying theory to professional practice.

The book's accessibility will be welcomed by instructors and students with definitions of terms, a how-to approach, and an accessible style of writing throughout.

While public relations offers numerous assets for organization-stakeholder relationship building and for ethical corporate social responsibility and sustainability communication, it also faces challenges linked to negative perceptions of the profession which can lead to accusations of "greenwashing." This innovative book critically explores the growing, complex and sometimes contradictory connections among public relations, corporate social responsibility and sustainability.

This book advocates a postmodern insider-activist role for public relations which can transform organizations into moral places committed to people, planet, and profit. By amplifying voices of nearly 110 for-profit and nonprofit professionals, and using hermeneutic phenomenological theme analyses of CSR/Sustainability reports and websites, this book invokes public relations, postmodern and critical theories to empower public relations professionals to transform organizations into ethical, authentic and transparent actors in the public sphere. It is essential reading for scholars, educators and enquiring professionals working in public relations, corporate communication, sustainability and corporate social responsibility.

El presente libro pretende recoger las principales normas tanto estatales, como autonómicas, sobre Transparencia y Buen Gobierno.El lector accede a una monografía necesaria e imprescindible para el entendimiento del régimen jurídico de la publicidad audiovisual. La publicidad está presente en nuestras vidas, particularmente si se realiza en televisión o radio o las emisiones televisivas o radiofónicas se llevan a cabo en Internet.Esta obra, tras un primer capítulo introductorio, analiza en su segundo capítulo la autorregulación, regulada o no, de esencial importancia en la publicidad, abordando los específicos códigos de conducta publicitaria que afectan al sector audiovisual.En el Capítulo III se estudian las limitaciones temporales de la publicidad en radio y televisión, convenientes para no asfixiar a sus destinatarios. La protección de los menores de edad ante actos publicitarios es un punto básico en la Directiva de Servicios de Comunicación Audiovisual, en la Ley General de Comunicación Audiovisual, en la Ley General de Publicidad así como en los códigos de conducta publicitaria y por ello es objeto del Capítulo IV. El último capítulo aborda un tema tan interesante como es la polémica disciplina de la publicidad de bebidas alcohólicas.

Originally published in 1971. On May 4th, 1971, shots fired by the Ohio National Guard at Kent State University were heard around the world. People were either outraged by the killings or outraged at the students. Instant experts rendered the judgment that it was all a problem of communication. This book tested that hypothesis as it presents the result of an in-depth series of interviews both within and outside the university soon after the tragic event. The book includes a narrative of an initial understanding of the incidents but admits its limit in full information as it outlines the results of the study, which looked at systems and subsystems of information flow. This book adds to the understanding of problems of communication in large organisations and particularly education establishments as well as being a cautionary tale of a specific event.

Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice – speaking up – is recognized as fundamental for democracy, representation, and social equity. But what if governments, corporations, institutions, and NGOs are not listening? This book reports the findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an ‘architecture of speaking’ through advertising, PR, and other public communication practices, but listen poorly, sporadically, and sometimes not at all. Beyond identifying a ‘crisis of listening’ in modern societies, this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity. This research is essential reading for all scholars, students, and practitioners involved in politics; government, corporate, marketing, and organizational communication; public relations; and all those interested in democratic participation, media, and society.